It is necessary to have a clear understanding of the overall requirements and the scope of the Technology Asset And
Configuration Management process. For this, the Configuration Manager along with Engagement Manager must review all the
contractual documents and SGP to understand Client expectations and Capgemini’s commitments with repect to Technology Asset
And Configuration Management. Details around various aspects of Technology Asset And Configuration Management, followed by
the Client regarding the technology asset management, technology configuration items identification, labelling, baselining,
uploading, etc. should be understood. The Configuration Manager must understand the key performace indicators, with respect
to Technology Asset And Configuration Management, agreed with the Client and how they will be measured. The Configuration
Manager must also understand and document the risks and assumptions with respect to Technology Asset And Configuration
Management process.
Any other information available on Technology Asset And Configuration Management must be gathered and reviewed. This would
include existing policies, processes, procedures, work instructions, reports, etc. These can be reused as needed while
planning for Technology Asset And Configuration Management for current Service Engagement.
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